Before you submit — Online Title Program

Please review the Online Title section of the Exhibitor Resource Guide before submitting your question. Many common issues — including submission requirements, acceptable video formats, score entry guidelines, and review timelines — are answered there.

➜ Online Title Program Overview (Exhibitor Resource Guide)

If you have already reviewed this information and still need help, please continue with your request below.

Before you submit — Title or Score Correction Requests

NASDA utilizes an electronic Results Correction Ticket System to efficiently manage and track all correction requests. Each submission receives a unique ticket number and captures essential details from the user. This ensures all communication is properly recorded, monitored, and supported by complete documentation — providing a clear, traceable path to resolution.

While everyone involved — from exhibitors submitting accurate entry forms, to judges in the field, trial secretaries entering results, and the NASDA systems reviewing and approving them — works diligently to ensure accuracy, occasional errors can still occur. The ticket system exists to support all parties in resolving those issues quickly and efficiently.

Please note: NASDA is unable to respond to results correction requests submitted outside of the official ticket system.

➜ Learn more about the Results Correction Ticket System

Missing Titles

Common Reasons for Missing Titles

Title Run in Progress: Some reports and titles may be temporarily unavailable during a title run. They should display once the “Title Run in Progress” message is no longer visible.

Results Not Yet Posted: NASDA processes event results in the order they are received. Host clubs have 7 days after a trial to submit results, and processing can take 7–14 days, sometimes longer if corrections are needed. While event results may appear quickly, titles may take a week or more to update.

Title Run Not Yet Completed: Event results may be posted, but titles will not appear until the next title run has been processed. Titles are issued only after all events within a period have been completed.

Missing or Incorrect Results: Exhibitors should carefully review their dog’s records once results are posted. If there is an error, first contact the host club, as they have access to entry forms, payments, and score sheets. If unresolved, submit a ticket from your NASDA account for assistance.

Dog Not Yet Eligible: A dog must earn the prior level title before points count toward the next title. For example, if a dog competes in UL-III and UL-II in Trial 1 but earns the UL-II title in Trial 2, UL-III points will not count toward titles until the next trial. If you feel this is in error, review your dog’s results for the prior level and follow the process described above under Missing or Incorrect Results.

Why isn’t there a ticket option for Missing Titles?

There is no ticket option for a missing title because missing titles are caused by a results error. Once the results error is corrected, the title will appear after the next title run is completed.

Source: Exhibitor Resource Guide — Common Reasons for Missing Titles

Before you submit — Event Hosting Questions

Need help hosting an event? Please be sure to review the Trial Hosting Guide. This comprehensive resource provides detailed information on planning, preparing, and running NASDA events.

➜ Trial Hosting Guide

General event hosting questions may also be asked in the Club Discussion Forum, where hosts and clubs share insights, experiences, and recommendations.

➜ NASDA Club Discussion Forum

If you have reviewed these resources and still need assistance, please continue below.

Before you submit — Competitor Registration or ID Issues

To update your dog's name, registered name, sex, birthdate, or status, click "Update Dog" next to your dog's name on the My Dogs screen in your NASDA account.

You may also use this screen to transfer ownership of a dog to another user by updating the owner name and email address.

Please note that breed changes require NASDA review along with documentation verifying the updated breed, such as kennel club registration or DNA results.

If Your Dog Is Not Showing in Your Account

If a dog you previously registered is not displaying in your account, this typically indicates an issue with the email address associated with the original registration. Please verify the email used when the dog was first registered before submitting a request.

Helpful Lookup Tools

➜ Look up your dog's registration number

➜ Look up your dog's lifetime points (login required)

If you have reviewed these steps and still need assistance, please continue with your request below.

Before you submit — Website or Account Login Issues

To help us resolve your issue as quickly as possible, please provide as much detail as you can about the problem you are experiencing.

Please include the following information when applicable:

• A clear description of the issue (what you attempted and what happened)
• Screenshots of any error messages or unexpected behavior
• The browser you are using (Chrome, Firefox, Safari, Edge, etc.)
• Your user ID (if known)
• Your dog's registration number if the issue relates to dog records

Providing these details will significantly speed up the troubleshooting process and help us guide you to the correct solution.

Once you have gathered this information, please continue with your request below.

Before you submit — Judge Program Questions

If you are a judge in good standing, please first review the options available in your Judging Dashboard. You can find it via:

My Dogs → Admin → Judging

The Judging Dashboard contains continuing education resources, official judging notices, and a link to the Judge Discussion forum — many common questions are answered there.

If you are a judge in good standing but cannot access the Judging Dashboard

Please continue with this form and include:

• Your Judge ID (JID)
• Any relevant screenshots showing the access issue or error messages
• A short description of the steps you took and the result

For prospective judges

If you are a prospective judge, please review the "Becoming a NASDA Judge" course in NASDA University — it answers many common questions about requirements, training, and the pathway to judging:

➜ Becoming a NASDA Judge (NASDA University)

If you have reviewed these resources and still need assistance, please continue with the form below and provide the requested information so we can help.